Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern access to and use of the CarConnective platform, this website and related services (collectively, the “Services”), provided by CarConnective, Inc., a Delaware C corporation (“CarConnective,” “we,” “us”).

By accessing or using the Services you agree to be bound by these Terms. If you are accepting on behalf of an employer or other entity, you represent that you have the authority to bind that entity. Where a dealer customer has signed a separate master agreement or order form with us, that signed agreement governs and these Terms supplement it; in the event of a conflict, the signed agreement controls.

2. The Services

CarConnective provides a connected-vehicle intelligence platform that fuses a dealer's DMS, CRM, live market data, and owner-consented vehicle telemetry into one intelligence layer. The platform includes up to 38modules operating across sales, service, F&I and reputation, together with compliance tooling, an evidence trail, and the underlying connected-vehicle data layer.

We may update, improve, add to or modify the Services from time to time. We will notify customers of material changes that affect existing functionality.

3. Accounts & eligibility

The Services are for business use by licensed automotive dealers and their authorised personnel. You must provide accurate, current and complete information when creating an account and keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at security@carconnective.com if you suspect unauthorised access.

4. Customer data & ownership

You own your data. As between the parties, the dealer customer retains all right, title and interest in the data it and its customers provide to the Services, and in the enriched records, valuations and outputs derived specifically for that dealer, subject to the terms of the applicable order agreement.

You grant CarConnective a limited, non-exclusive licence to process your data solely to provide, secure, maintain and improve the Services during the term of your agreement. Our handling of personal data processed on your behalf is governed by our Data Processing Addendum (DPA), which forms part of the agreement between us.

On termination, your data is returned or deleted as described in the DPA and remains portable to you. We do not use your data to train general-purpose AI models or to market to your customers.

5. Acceptable use

You agree not to use the Services to:

• Send communications that violate applicable law, including the TCPA (US) or PECR (UK), or to contact individuals without a lawful basis or required consent.
• Upload, input or process content or data that you do not have the legal right to use, or for which you lack the necessary consents.
• Reverse engineer, decompile, disassemble or attempt to derive the source code of the platform or its underlying technology.
• Resell, sublicense or make the Services available to third parties not covered by your agreement.
• Attempt to gain unauthorised access to any part of the Services, or to data belonging to another customer.
• Interfere with or disrupt the integrity, security or performance of the Services or the infrastructure that hosts them.
• Use the Services in a manner that violates any applicable law, regulation or third-party right.

We reserve the right to suspend access where we reasonably believe a violation is occurring, and to terminate for material or repeated breaches.

6. Compliance responsibilities

CarConnective provides compliance tooling — including consent capture, Do-Not-Call / TPS suppression, contactable-hours enforcement and an immutable evidence trail — but you remain responsible for your own communications, marketing and business practices, including:

• US dealers: compliance with TCPA, GLBA, DPPA, CCPA/CPRA and applicable state laws governing your customers and outreach activities.
• UK dealers: compliance with UK GDPR, DPA 2018, PECR, FCA Consumer Duty and ICO accountability obligations with respect to your customers.
• All dealers: obtaining all consents required for connected-vehicle access from vehicle owners, and providing any required notices to your customers regarding the processing of their data on the platform.

Our compliance tooling is designed to assist you but does not relieve you of your own legal obligations. You should seek independent legal advice as appropriate for your market.

7. Connected-vehicle consent

The connected-vehicle features of the Services require the explicit, informed consent of each vehicle owner before their vehicle data is accessed. You agree to use only the consent flows provided or approved by CarConnective for this purpose, to not circumvent owner consent, and to process vehicle data only for the purposes disclosed to the owner at the time of consent.

If a vehicle owner withdraws consent, you must not attempt to reconnect that vehicle without obtaining fresh consent. CarConnective will stop reading a disconnected vehicle immediately on revocation.

8. Fees

Fees, billing cycles and payment terms are set out in the applicable order form or engagement agreement. Unless otherwise stated:

• Fees are due as specified in the order and are non-refundable except as required by applicable law or expressly stated in the agreement.
• We may update pricing with reasonable notice as set out in the order; continued use after the effective date constitutes acceptance.
• You are responsible for all applicable taxes, duties or levies arising from your use of the Services, unless we are required by law to collect them from you.
• Overdue amounts may accrue interest at the rate set out in the order, or at the maximum rate permitted by law.

9. Intellectual property

CarConnective and its licensors own all right, title and interest in the platform, software, documentation, underlying technology, AI models and any improvements thereto, including all intellectual property rights. Nothing in these Terms transfers ownership of the platform or its technology to you. Your ownership of your data and dealer-specific derived records is addressed in Section 4.

You grant CarConnective a limited licence to use your trade name and logo solely to identify you as a customer in internal records and, with your prior written consent, in marketing materials.

10. Confidentiality

Each party may receive the other's confidential information in connection with the Services (“Confidential Information”). Each party agrees to: (a) hold Confidential Information in confidence using at least the same care it uses for its own confidential information (but no less than reasonable care); (b) use Confidential Information only as necessary to perform under these Terms; and (c) not disclose Confidential Information to third parties without the disclosing party's prior written consent, except to employees or contractors who need to know it and are bound by equivalent obligations.

Confidentiality obligations do not apply to information that is: publicly available through no fault of the receiving party; rightfully received from a third party without restriction; independently developed without use of Confidential Information; or required to be disclosed by law or court order (in which case the receiving party will give prompt notice where legally permitted).

11. Warranties & disclaimers

Each party represents that it has the authority to enter into these Terms. CarConnective warrants that it will provide the Services with reasonable skill and care and substantially in accordance with the applicable documentation.

Except as expressly stated above or in a signed agreement, the Services are provided “as is” and “as available” without warranties of any kind, express or implied, to the maximum extent permitted by applicable law — including without limitation any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Estimates, models and projections (including any ROI, savings or recovery figures) are directional and illustrative only, and are not guarantees of results. Actual outcomes depend on your business, data quality and operating practices.

12. Limitation of liability

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, consequential, punitive or exemplary damages, including loss of profits, revenue, data, business or goodwill, even if advised of the possibility of such damages.

Each party's aggregate liability arising out of or related to these Terms — whether in contract, tort (including negligence), or otherwise — will not exceed the total fees paid or payable by you to CarConnective in the twelve (12) months immediately preceding the event giving rise to the claim. Where no fees have been paid (e.g., a free trial), aggregate liability is limited to US$100 / £100.

Nothing in these Terms limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or, for UK customers, liability under the Consumer Rights Act 2015.

13. Term & termination

These Terms apply while you use the Services. The term of your subscription is set out in the applicable order form. Either party may terminate for the other's material breach on written notice if the breach is not remedied within thirty (30) days of notice. Either party may terminate immediately if the other becomes insolvent, makes an assignment for the benefit of creditors, or becomes subject to insolvency proceedings.

On termination or expiry: your right to access and use the Services ends; CarConnective will return or delete your data as described in the DPA; and any provisions that by their nature should survive termination (including Sections 4, 9, 10, 11, 12, 14 and 15) will survive.

14. Governing law & jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles.

For US customers: any dispute arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, and each party consents to personal jurisdiction there.

For UK customers: notwithstanding the above governing law, nothing in these Terms limits or excludes any rights you have under mandatory UK law, including UK consumer protection statutes. Where a UK customer requires dispute resolution before UK courts, we agree to submit to the non-exclusive jurisdiction of the English and Welsh courts.

15. General

• Entire agreement. These Terms, together with any applicable order form and the DPA, constitute the entire agreement between the parties regarding the Services and supersede all prior agreements and understandings.
• Amendments. We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms with a revised “Last updated” date. Continued use of the Services after the effective date of any change constitutes acceptance.
• Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition or sale of all or substantially all of our assets, with notice to you.
• Severability. If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
• Waiver. Failure to enforce any right or provision is not a waiver of that right or provision.
• Force majeure. Neither party is liable for delays or failure to perform caused by circumstances beyond its reasonable control.
• Notices. Legal notices to CarConnective must be sent to legal@carconnective.com.

16. Contact

Questions about these Terms or our legal practices:

• Email: legal@carconnective.com
• Post: CarConnective, Inc. — Legal, c/o registered agent, Delaware, USA