The numbers, with the math shown.
Most vendors publish a model built on assumed percentages and average values. We took ours down, because we do not know your figures and estimating them is not a methodology. Recovery is built from three levers — and every input comes from your business, not our guess.
Where the recovery comes from.
Declined-service recovery
Deferred and declined work, worked again on price, season and mileage triggers.
- Your declined lines per month — from your own DMS, not our estimate
- Your average invoice value on that work
- A recovery rate you consider realistic — you set it, and you defend it
Part-exchange & agreement-end capture
Owners in an equity position or approaching the end of an agreement, surfaced from your database before the lender's letter arrives.
- Your monthly unit volume and your average total gross per unit
- Your live settlement and valuation positions, scored across the whole book
- The proportion you already contact today — usually the number that surprises people
Retention & response speed
First-service capture, declined-work follow-up and fast enquiry response that keep customers in your book.
- Your first-service booking rate at handover
- Your inbound answer rate, in hours and out of hours
- Your current spend on the suppliers this replaces
We'd rather under-promise.
Notice what is missing: a percentage, an average value, a recovery rate. We do not publish those, because we would be guessing at your business and calling it a model. The three levers above list what we need from you — and the second and third-order gains, from CSI protection to conquest and acquisition, are left out of the arithmetic entirely rather than padded into it. Build it on your numbers →
Swap our assumptions for your numbers.
Book a stack review and we'll run this model against your real DMS data — line by line, no hand-waving.