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Marketing / CRM
Intercept
CSI protection — catches the unhappy customer privately before the 1-star review, and routes happy ones to Google.
At a glance
- Private satisfaction pulse after every service moment
- Intercepts detractors into a recovery thread + manager alert
- Routes promoters to the public Google review
What it does
Under the hood.
01
Private satisfaction pulse after every service moment
02
Intercepts detractors into a recovery thread + manager alert
03
Routes promoters to the public Google review
04
Reads declined-service signals as CSI risk
What it replaces
One line item, gone.
Intercept folds this into the one platform you own — so it comes off your monthly stack.
Bolt-on reputation / CSI survey toolsPublic 1-star reviews that should've been a private callManual CSI follow-up
Same department
More of the one brain.
See it in your store
Put Intercept to work.
A 30-minute demo shows exactly how Intercept — and the rest of the 38-module suite — would fire in your group, and what they put back on the bottom line.
